Frequently Asked Questions
 

What are the shipment options?

We currently ship to Hong Kong and the rest of the world. We use local courier services. You can select the delivery option when you checkout. Free shipping is available upon purchase of HK$350 for Hong Kong delivery and HK$650 for International delivery.

What is your return policy?

We do not accept returns due to hygiene and quality reasons. This policy ensures that all products are unworn and are of the best quality when delivered to all customers.

How Long Does Shipping Take

Domestic

We ship orders Monday through Sunday. Paid orders should arrive in 2–5 business days (Monday-Friday). Pre-order items will take additional 5-7 business days.

International

We ship orders Monday through Sunday. Paid orders should arrive in 5-7 business days (Monday-Friday). Pre-order items will take additional 5-7 business days.

Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual. You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.

What are the payment options?

We accept payment via​

  • PayPal (Visa, Master, AE, UnionPay; Debit Card, etc.)

  • PayMe

  • Bank Transfer​

  • FPS

If you have any more questions or need additional information, please don’t hesitate to get in touch.